Return / Refund Policy
We operate a 7 day hassle free returns policy. To request a return, exchange or refund please complete our returns form found at the bottom of the website under returns. If you are not completely satisfied with your purchase, simply return the item or items to us in their original, unworn or unstitched condition within 14 days of receipt
Please note all returns must be received within this period. We will issue a refund within 28 days. In the interests of hygiene we do not accept returns of pierced jewellry unless faulty. If you should receive a faulty or damaged item, please notify us within three days. We will not process claims for goods received as faulty after this period of time.
If items are returned within the FREE POSTAGE promotion, we will deduct our cost of shipping the order to you. Returns postage is buyers responsibilty and must be paid by the buyer
To arrange a return, or if the item you received is faulty or is not what you originally ordered, please contact us . When we receive this email we will reply with a Return (RMA) number and details of how to return the product(s). We aim to respond within 24 hours. We will respond as soon as we can. We do not accept unauthorised returns. The item is your responsibility until it reaches us. For your own protection, we recommend that you request proof of posting when returning the item, or you may wish to select a delivery method that insures you for the value of goods that you are returning. We cannot be held responsible for returns that are lost in transit. In the interests of fraud prevention, your refund will be issued by the same method that you paid. Goods are refunded within 30 days. Postage costs cannot be refunded.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the courier. Quite often, a delivery attempt has been made but a card has not been left. Any order discrepancies relating to missing/lost items must be reported to us in writing via our contact form within 24 hours of receipt of your order.
We cannot refund or replace lost items until 15 working days after the date of despatch - this is when the Royal Mail classes items as being lost. If your item is time sensitive, we recommend the use of our next day delivery service.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from our couriers used, by filling in a signature request form. Please note that cannot refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Desi Lebaas cannot be held responsible for goods that are lost or delayed in transit.